PORU Design - Terms and Conditions

Master terms for design, engineering, consultancy, digital work and the supply of goods

Version 2026-09-27. Effective for new contracts from 27 September 2026. Existing contracts remain subject to the terms agreed when they were formed.

1. About us

1.1 These terms are issued by Paul Blainey trading as PORU Design and, where applicable, Tribooth ("PORU", "we", "us" or "our").

1.2 Our trading address is 9 Erw Deg, Llanerfyl, Powys, near Welshpool, SY21 0EA. You can contact us at paul.blainey@porudesign.co.uk or +44 (0)7472 191575.

1.3 PORU Design is a sole-trader business. References to "we", "us" or "our" do not mean that PORU Design is a limited company.

2. Scope and priority

2.1 These master terms apply to goods and services supplied by us, including product and industrial design, engineering and CAD work, artwork, branding, marketing, prototyping, manufacturing support, consultancy and products sold through our websites.

2.2 Your quotation, written proposal, statement of work, order confirmation or applicable product-specific terms may contain additional terms. If there is a conflict, the following order of priority applies:

a written variation expressly agreed by both parties;

the accepted quotation, proposal, statement of work or order confirmation;

any product-specific terms identified before purchase; and

these master terms.

2.3 Nothing in these terms limits any legal rights or remedies that cannot lawfully be excluded or restricted.

3. Consumers and business customers

3.1 A "Consumer" is an individual acting wholly or mainly outside their trade, business, craft or profession. A "Business Customer" is anyone purchasing wholly or mainly for business purposes, including a company, partnership, charity, public body or sole trader.

3.2 If you provide a company or trading name, request a business invoice, purchase equipment for commercial use, or otherwise tell us that the purchase is for business purposes, we may treat you as a Business Customer unless the circumstances clearly show otherwise.

3.3 Clauses expressly marked for Consumers or Business Customers apply only to that customer type.

4. Quotations, orders and the contract

4.1 A quotation is normally valid for 30 days unless it states otherwise. It is an invitation to place an order and is not binding until we accept it.

4.2 Your order is an offer to buy the goods or services described. A contract is formed when we send written acceptance or an order confirmation, or when we begin the work with your agreement, whichever occurs first.

4.3 You are responsible for checking the description, quantities, dimensions, compatibility information, delivery details and any personalisation before ordering. Please tell us promptly if anything is incorrect.

4.4 We may decline or cancel an order before acceptance, including where there is a pricing or description error, suspected fraud, an unavailable material or component, or a technical reason that prevents safe or satisfactory supply. If we cancel after payment and you are not at fault, we will refund amounts paid for the cancelled part.

5. Scope, assumptions and changes

5.1 The agreed scope is the work and deliverables expressly described in the accepted quotation, proposal, statement of work or order confirmation. Items not expressly included are excluded.

5.2 Quotations may rely on stated assumptions, customer information and reasonable access to people, premises, systems or samples. A material change to those assumptions may require a revised price or timescale.

5.3 We will obtain your agreement before carrying out material additional work that increases the price. Minor technical changes that do not materially reduce functionality, quality or appearance may be made where reasonably necessary.

5.4 Customer-requested revisions outside the agreed scope, or revisions requested after approval, may be charged at the quoted rate or our then-current rate. We will explain the likely effect on price and timing before proceeding.

6. Customer responsibilities and approvals

6.1 You must provide accurate, complete and timely instructions, specifications, content and decisions. You must also identify any mandatory standards, intended operating conditions or compatibility requirements that are not apparent from the agreed brief.

6.2 Where we submit drawings, proofs, renders, prototypes or other material for approval, you must review them carefully. Approval authorises us to proceed on that basis. We remain responsible for exercising reasonable care and skill, but are not responsible for errors that were clearly shown in approved material and which you could reasonably have identified.

6.3 A delay caused by missing information, delayed approval, changed instructions or another act or omission by you may extend the delivery or completion date and may result in reasonable additional costs.

7. Prices, VAT and payment

7.1 Prices are in pounds sterling unless stated otherwise. The quotation or checkout will state whether VAT is included or payable in addition.

7.2 For projects over £500, we may require a deposit, commonly 50%, before work begins. The amount and payment schedule will be stated in the quotation or invoice.

7.3 A deposit is an advance payment, not automatically a cancellation penalty. If an order is lawfully cancelled, any amount retained will be limited to sums we are legally entitled to keep, including work performed, committed bespoke costs and losses we cannot reasonably avoid.

7.4 Unless otherwise agreed, invoices are due within 30 calendar days. Online-shop orders are payable at checkout.

7.5 For Business Customers, we may claim statutory interest and fixed-sum recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable. We may also recover reasonable enforcement costs to the extent permitted by law.

7.6 If payment is overdue, we may pause work or withhold delivery after giving reasonable notice. This may affect the completion date.

8. Services

8.1 We will perform services with reasonable care and skill and substantially in accordance with the agreed scope.

8.2 Unless expressly agreed as a guaranteed outcome, concepts, forecasts, recommendations, prototypes, visualisations and design work involve professional judgement and do not guarantee commercial performance, regulatory approval, patentability, manufacturability by every supplier, or a particular result.

8.3 Engineering or compliance decisions that require certification, testing or approval by a qualified third party are outside scope unless expressly included.

9. Goods, samples and natural variation

9.1 We will supply goods that conform materially to their description and any agreed specification. Images and samples illustrate general appearance; colours, grain, texture and finish can vary between screens, natural materials and manufacturing batches.

9.2 Handmade, timber, veneered, stained, printed and small-batch products may exhibit reasonable variation that is inherent to the material or process and is not a defect.

9.3 We may use equivalent components or materials where necessary, provided this does not materially reduce the product's agreed function, quality or appearance. We will seek approval before any material departure from the agreed specification.

10. Bespoke and personalised goods

10.1 Goods are bespoke or personalised where they are made to your specification or clearly personalised for you, for example by custom dimensions, apertures, tablet fitment, branding, colour, finish or configuration. Making an item after an order is placed, or selecting a standard catalogue option, does not by itself make it bespoke or remove a Consumer’s cancellation rights.

10.2 Production may begin soon after acceptance. You should contact us immediately if you wish to change or cancel a bespoke order.

10.3 The statutory change-of-mind cancellation right for distance sales does not normally apply to goods made to a Consumer's specifications or clearly personalised. This does not affect rights where goods are faulty, not as described or otherwise fail to conform to the contract.

11. Timescales and delivery

11.1 Any production, completion, dispatch or delivery timescale is an estimate unless we expressly confirm in writing that a particular date is guaranteed or that time is of the essence.

11.2 Estimated production time excludes courier transit and begins only when we have received cleared payment or the required deposit, all necessary information and approvals, and any customer-supplied items needed to proceed.

11.3 We will use reasonable efforts to meet estimates and will tell you about a material delay when reasonably practicable. Supplier, material, approval and courier delays may affect the estimate.

11.4 If you require delivery by a particular date, you must ask us before ordering. A date entered in an order note or described as requested is not guaranteed unless we expressly accept it as guaranteed in writing.

11.5 Consumer rights relating to delayed delivery remain unaffected. Where applicable, a Consumer may require delivery within an additional appropriate period or may end the contract where the law permits, including where an expressly agreed essential deadline is missed.

11.6 Delivery is complete when the goods are delivered to the address stated in the order. You are responsible for ensuring access and for checking the delivery address.

12. Risk, ownership and inspection

12.1 For Consumers, risk passes on physical delivery to the Consumer or a person identified by them, except where the Consumer independently appoints a carrier not offered by us.

12.2 For Business Customers, risk passes on delivery to the stated address or collection by the carrier, whichever occurs first. Ownership does not pass until we receive all sums due for the goods.

12.3 Please inspect packages promptly. Visible transit damage should be photographed before unpacking where possible and reported to us promptly so that we can assist and preserve any carrier claim. Failure to report promptly does not remove a Consumer's statutory rights.

13. Consumer cancellation rights

13.1 Where a Consumer buys at a distance and the statutory cancellation right applies, the Consumer may cancel within 14 days after receiving the goods, or within 14 days after the contract is made for services, without giving a reason.

13.2 The right does not apply in circumstances excluded by law, including goods made to the Consumer's specifications or clearly personalised. Where an order combines standard and personalised items, the position may differ item by item.

13.3 To cancel, the Consumer must send a clear statement to paul.blainey@porudesign.co.uk or the postal address in clause 1. A model cancellation form may be used but is not compulsory.

13.4 Where cancellation rights apply to goods, the Consumer must return them within 14 days after notifying us and normally bears the direct return cost unless we agree otherwise or failed to give the required information. We may reduce a refund for handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

13.5 If a Consumer expressly asks us to begin a service during the cancellation period, the Consumer may have to pay a proportionate amount for work properly performed before cancellation. If the service is fully performed after the required request and acknowledgements, the cancellation right may be lost.

14. Business cancellations and returns

14.1 Business Customers have no automatic change-of-mind cancellation or return right. We may agree a cancellation or return in writing at our discretion.

14.2 If a Business Customer cancels after acceptance, it must pay for completed work, non-cancellable commitments, bespoke materials and other losses reasonably incurred as a direct result, less costs we reasonably avoid. We will not recover the same loss twice.

14.3 Any agreed business return must follow our instructions and be received in its original condition. Reasonable collection, return, inspection and restocking costs may be deducted where agreed in advance.

15. Faulty goods and problems with services

15.1 Contact us promptly if goods are faulty, damaged, unsafe, misdescribed or do not match the agreed specification, or if services were not provided with reasonable care and skill.

15.2 Consumers have statutory remedies which may include repair, replacement, repeat performance, price reduction or rejection and refund, depending on the circumstances. Nothing in these terms restricts those rights.

15.3 For Business Customers, we may choose to repair, replace or refund defective goods where the defect is reported within a reasonable time and the goods have been stored, installed and used correctly. This does not exclude rights that cannot lawfully be excluded.

15.4 We are not responsible for faults caused by misuse, accidental damage, unauthorised alteration or repair, incompatible third-party equipment, failure to follow instructions, ordinary wear, unsuitable storage or an environment outside the agreed specification.

16. Intellectual property

16.1 Each party retains ownership of intellectual property it owned before the contract or developed independently of it.

16.2 Unless otherwise agreed in writing, we retain ownership of working files, know-how, methods, templates, unused concepts and background intellectual property. Once all relevant invoices are paid, you receive the rights in the selected final deliverables described in the quotation.

16.3 Where the quotation states that copyright in specified final deliverables will be assigned, that assignment takes effect only after full payment. Otherwise, we grant you a non-exclusive, perpetual licence to use the paid-for final deliverables for the purpose described in the brief.

16.4 You warrant that you have permission to provide and authorise our use of all customer-supplied text, images, logos, data, designs and other materials. Business Customers will reimburse us for reasonable losses arising from a third-party claim caused by a breach of that warranty, subject to our taking reasonable steps to mitigate loss.

16.5 Unless you ask us in writing not to, we may identify you as a customer and display non-confidential completed work in our portfolio after it has been made public. We will not disclose confidential technical or commercial information for portfolio purposes.

17. Confidentiality and data protection

17.1 Each party will keep the other's confidential information confidential and use it only to perform or receive the contract, except where disclosure is required by law or the information is already public other than through breach.

17.2 We process personal data in accordance with our Privacy Policy. These terms do not replace that policy or any separate data-processing agreement required for a project.

18. Subcontractors and third-party services

18.1 We may use suitable subcontractors, manufacturers, couriers, software providers and other suppliers. We remain responsible for our contractual obligations, subject to these terms.

18.2 Third-party products, software, subscriptions and services may be subject to separate provider terms, licences and fees. We will identify material third-party dependencies where reasonably practicable. We do not control third-party services and are not responsible for changes or outages outside our reasonable control, but this does not remove any responsibility we have under the contract or law.

19. Liability

19.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of terms that cannot lawfully be limited, or any other liability that the law does not allow us to exclude or limit.

19.2 For Consumers, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses where the Consumer uses goods or services for commercial purposes.

19.3 For Business Customers, subject to clause 19.1, neither party is liable for indirect or consequential loss, loss of profit, revenue, business, anticipated savings, goodwill or data, except where the loss was expressly included in the agreed scope or was caused by breach of confidentiality or intellectual-property obligations.

19.4 For Business Customers, subject to clause 19.1, our total aggregate liability arising from a contract will not exceed 100% of the total fees paid or payable under that contract. This cap does not reduce any insurance proceeds actually recoverable for the relevant claim where it would be unreasonable to do so.

19.5 Each party must take reasonable steps to minimise losses arising from a breach.

20. Events outside reasonable control

20.1 Neither party is responsible for delay or failure caused by an event beyond its reasonable control, provided it takes reasonable steps to reduce the effect and resumes performance as soon as reasonably practicable.

20.2 If such an event causes substantial delay, we will discuss a revised plan. Consumer cancellation and refund rights that apply by law remain unaffected. Either party may end an affected Business Customer contract if performance is prevented for more than 60 days, with payment due for work properly completed and committed costs that cannot reasonably be avoided.

21. Suspension and termination

21.1 Either party may end a contract immediately by written notice if the other commits a serious breach that cannot be remedied, or fails to remedy a remediable serious breach within 14 days after written notice.

21.2 We may suspend work on reasonable notice for overdue payment, unsafe conditions, unlawful instructions, or a material failure to provide required information or approvals.

21.3 Ending a contract does not affect accrued rights. You must pay for goods supplied, services properly performed and unavoidable commitments incurred up to termination, subject to applicable consumer rights.

22. Complaints

22.1 Please send complaints to paul.blainey@porudesign.co.uk or the postal address in clause 1, with your order or invoice number and a clear description of the issue. We aim to acknowledge complaints within five working days and provide a substantive response within 14 working days where reasonably practicable.

22.2 Nothing in this clause prevents either party from using any legal remedy available to it.

23. General terms

23.1 If any provision is invalid or unenforceable, it will be treated as modified to the minimum extent necessary and the remaining provisions will continue.

23.2 A delay in enforcing a right is not a waiver of that right.

23.3 No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

23.4 We may update these terms for future contracts. The version supplied or made available when your contract is formed will apply to that contract unless a change is agreed or required by law.

24. Governing law and courts

24.1 These terms and each contract are governed by the law of England and Wales.

24.2 If you are a Consumer resident elsewhere in the UK, you retain any mandatory protections of your home jurisdiction and may normally bring proceedings in the courts applicable to where you live.

24.3 For Business Customers, the courts of England and Wales have exclusive jurisdiction.

25. Model consumer cancellation form

Complete and return this form only if you are a Consumer and have a statutory right to cancel.

To: Paul Blainey trading as PORU Design, 9 Erw Deg, Llanerfyl, Powys, near Welshpool, SY21 0EA; paul.blainey@porudesign.co.uk

I/We give notice that I/We cancel my/our contract for the sale of the following goods or supply of the following service: [insert description]

Ordered on/received on: [insert date]

Name and address of consumer(s): [insert details]

Signature (only if submitted on paper) and date: [insert]

Tribooth - Online Sales Terms

Checkout terms for made-to-order Tribooth products and accessories

Version 2026-09-27. Effective for new orders from 27 September 2026. Existing contracts remain subject to the terms agreed when they were formed.

Please read before ordering

Tribooth products are generally made to order. The usual production lead time is 25–30 working days unless the product page or order confirmation states otherwise. Production time does not include courier transit. A requested event or delivery date is not guaranteed unless Paul Blainey expressly confirms it as guaranteed in writing.

1. Who you are buying from

Tribooth is a trading name of Paul Blainey, a sole trader also trading as PORU Design. Trading address: 9 Erw Deg, Llanerfyl, Powys, near Welshpool, SY21 0EA. Email: paul.blainey@porudesign.co.uk. Telephone: +44 (0)7472 191575.

2. How these terms fit with the PORU terms

2.1 These Tribooth Online Sales Terms apply to orders placed through tribooth.co.uk or otherwise identified as Tribooth orders. They supplement the PORU Design Master Terms and Conditions available at porudesign.co.uk/tandc.

2.2 If there is a conflict relating specifically to a Tribooth product order, these Tribooth terms take priority. The accepted order confirmation and any written variation expressly agreed by both parties take priority over both documents.

2.3 Nothing in either document restricts statutory rights that cannot lawfully be excluded.

3. Your order and specification

3.1 Please check the product, finish, tablet or camera model, aperture, accessories, quantity, branding, delivery address and any other options before paying. The order confirmation records the agreed configuration.

3.2 You are responsible for identifying the exact device generation and screen size. Similar model names or nominal screen sizes are not necessarily interchangeable. If you are unsure, contact us before ordering.

3.3 Unless expressly listed in the order, tablets, cameras, printers, computers, cables, software subscriptions and photographic equipment are not included.

3.4 An order note requesting a delivery date tells us your preference but does not make that date binding. A guaranteed deadline exists only if we expressly accept it as guaranteed in writing.

3.5 Listed configurations are ordered through the online shop and paid for at checkout. Bespoke packages are agreed in writing and invoiced separately. Full payment is required before delivery; any deposit or staged-payment arrangement must be stated in the accepted quotation or invoice.

4. Made-to-order and bespoke manufacture

4.1 Tribooth enclosures, stands and printer stations are made or finished to order. Products become bespoke or clearly personalised where the order includes custom tablet fitment, aperture, dimensions, branding, colour, finish, configuration or another customer-specific feature. Making an item after an order is placed, or selecting a standard catalogue option, does not by itself make it bespoke or remove a Consumer’s cancellation rights.

4.2 Manufacture may begin shortly after order acceptance. Contact us immediately if you need to amend or cancel an order. Changes may alter the price and lead time and are not effective until accepted by us in writing.

4.3 Business Customers do not have an automatic change-of-mind cancellation right. Consumers do not normally have the statutory 14-day cancellation right for goods made to their specifications or clearly personalised. Rights relating to faulty, unsafe or misdescribed goods remain unaffected.

5. Production and delivery

5.1 Unless otherwise stated, our usual estimated production lead time is 25–30 working days. Weekends and public holidays are excluded. Courier transit begins after production, final inspection and packing.

5.2 The estimate starts when we have received cleared payment, complete and accurate device/specification details, required artwork and any necessary approval. A delay in receiving these items may move the estimated completion date.

5.3 Production and delivery dates are estimates unless we expressly confirm a guaranteed date in writing. We will use reasonable efforts to meet estimates and will tell you about a material delay when reasonably practicable.

5.4 If timing is critical, ask us to confirm feasibility before ordering. Do not book an event, venue or resource in reliance on an estimated date unless you accept the risk of delay.

5.5 Consumer rights relating to delayed delivery remain unaffected, including rights that may apply where an expressly agreed essential deadline is missed.

5.6 Delivery charges shown at checkout cover delivery to the stated address unless otherwise agreed. Import duties, local taxes and customs charges for international orders are the customer's responsibility unless checkout expressly states otherwise.

5.7 Printers and other third-party equipment may be dispatched directly by the supplier and arrive separately from the booth. Allow time to receive all components and complete setup before an event.

6. Materials, finish and assembly

6.1 Wood grain, colour, texture and stain may vary naturally. Product photographs, samples and screen images are guides and exact colour matching is not guaranteed unless expressly agreed as part of a written specification.

6.2 Minor variations inherent to timber, veneers, handmade finishing and small-batch manufacture are not defects where they do not materially affect appearance, function, safety or durability.

6.3 Products may require customer assembly. Follow the supplied instructions, use all specified fixings and check stability before use. Do not use a damaged, incomplete or unstable product.

6.4 The current standard wooden-enclosure finish is stained white. Device-fit and faceplate changes may be considered by enquiry, subject to feasibility and a written quotation.

7. Compatibility and customer equipment

7.1 Faceplates, frames and apertures are made for the device specified in the order and are not necessarily interchangeable. We do not guarantee compatibility with a different generation, case, lens position, cable arrangement or accessory.

7.2 Where you provide measurements or identify a device incorrectly, reasonable costs of redesign, replacement parts, manufacture and delivery may be chargeable. This does not apply where the mismatch results from our failure to follow accurate information you supplied and we accepted.

7.3 Third-party software, printers, cameras, tablets, routers and services remain subject to their manufacturers' or providers' terms, compatibility limits, updates and subscription charges.

7.4 You create and manage your own device and software accounts, install applications, configure events and test your complete setup after delivery. We do not power on or log into the iPad, pre-install apps or perform end-to-end system testing before dispatch. A router, protective case, software subscription or other accessory is included only if expressly listed in the accepted order.

8. Checking delivery and reporting problems

8.1 Check the outer packaging on arrival and photograph any visible damage before unpacking where possible. Report transit damage, missing parts or an incorrect specification promptly, quoting your order number and supplying photographs where helpful.

8.2 Prompt reporting helps us investigate with the courier and arrange a solution. It does not remove a Consumer's statutory rights.

8.3 Do not assemble or use goods that appear unsafe. Contact us first so that we can advise, repair, replace or otherwise resolve the issue as appropriate.

9. Returns, faults and remedies

9.1 Change-of-mind returns are not accepted for Business Customers unless we agree otherwise in writing. Bespoke or personalised goods are not normally eligible for Consumer change-of-mind cancellation, as explained above.

9.2 If goods are faulty, unsafe, damaged, misdescribed or do not match the agreed specification, contact us at paul.blainey@porudesign.co.uk. Consumers have statutory remedies which may include repair, replacement, price reduction or rejection and refund, depending on the circumstances.

9.3 We are not responsible for problems caused by misuse, accidental damage, incorrect assembly, unauthorised modification or repair, unsuitable transport or storage, incompatible customer equipment, ordinary wear, or failure to follow instructions.

9.4 Any additional warranty, including its duration, scope and return-to-base arrangements, is as stated in the written order details for the relevant item. No universal fixed warranty period is promised by these terms. Third-party devices may have separate manufacturer or supplier cover; this does not replace our obligations as seller. Contact us before returning goods so we can confirm the appropriate service location and any lawful allocation of carriage costs. Your statutory rights are unaffected.

9.5 We provide email guidance on supplied booth hardware. For software accounts, event settings, printer drivers or device operation, consult the relevant provider’s official support. On-site attendance, an on-call event technician and managed software services are not included unless expressly agreed in writing.

10. Business use and liability

10.1 Most Tribooth equipment is supplied for commercial use. If you buy wholly or mainly for business purposes, the Business Customer provisions in the PORU Design Master Terms apply.

10.2 Event bookings, hire commitments, expected revenue and other business arrangements should not be made in reliance on an estimated production or delivery date. Any guaranteed date must be expressly agreed in writing.

10.3 Liability is governed by the PORU Design Master Terms. Nothing excludes liability or statutory rights that cannot lawfully be excluded.

11. Contact and complaints

Questions, changes, faults or complaints should be sent to paul.blainey@porudesign.co.uk, quoting the order number. Postal correspondence may be sent to Paul Blainey trading as PORU Design and Tribooth, 9 Erw Deg, Llanerfyl, Powys, near Welshpool, SY21 0EA.